Shipping policy

Thank you for choosing [Moreborn]! To ensure a transparent shopping experience, please review our shipping policy below:
  1. Order Processing Time
  • Business Days: Orders are processed Monday through Friday (excluding US public holidays).
  • Processing Period: Orders are verified, packed, and shipped within 1-3 business days after payment confirmation.
  • Delays: During promotions, inventory shortages, or unforeseen circumstances (e.g., extreme weather, pandemics), we will notify you via email or order page about estimated delays.
  1. Shipping Zones & Methods
  • Coverage:
    • Contiguous United States (excluding Alaska, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, and U.S. Armed Forces locations in the Americas, Europe, and Pacific).
  • Carriers:
    • International: DHL, FedEx, EMS, and other trusted partners.
  • Delivery Timeframe:
    • Estimated 30-45 business days (subject to carrier schedules and customs clearance).
  1. Shipping Costs
  • International Orders:
  • Free Shipping Included: No extra costs at checkout.
  • Note: Import duties, taxes, or customs fees are the customer’s responsibility.
  1. Tracking Your Order
  • Upon shipment, you’ll receive an email/SMS with a tracking number and link to monitor your package.
  • If tracking information doesn’t update for over 7 days, contact our support team for assistance.
  1. Receiving & Inspecting Packages
  • At Delivery:
    • Inspect the package exterior for damage (e.g., tears, water stains) before accepting. You may refuse delivery and contact us immediately if issues are found.
    • If someone else accepts the package on your behalf, it will be considered "received" in good condition.
  • Issue Reporting:
    • For damaged/missing items, submit photos and details to us within 24 hours of delivery.
  1. Limitations of Liability
We are not responsible for delays or losses caused by:
  • Incorrect/incomplete addresses or contact information provided by the customer.
  • Force majeure events (natural disasters, pandemics, customs policy changes, etc.).
  • International orders may face customs delays; customers are advised to check their country’s import regulations.
  1. Contact Us
For shipping-related inquiries:
  • Live Chat: Click "Contact Support" at the bottom-right corner of our website.
  • Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Last Updated: April 7, 2025 Effective Date: April 7, 2025