Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns Process
To initiate a return or refund, please follow these steps:
- Contact Us: Email our customer service team at support@moreborn.net within 30 days of receiving your order. Use the subject line: "Return Request: Order #[Your Order Number]".
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Provide Details: Include the following in your email:
- Order number
- Item(s) to be returned and quantity
- Reason for return (optional)
- Photos of the product condition (if damaged)
- Authorization: We will respond within 3-5 business days with a Return Authorization (RA) number and designated return address.
- Ship Your Return: Package the item securely, include the RA number on the package, and retain the shipping tracking number.
- Refund Processing: Refunds will be issued to your original payment method within 5 business days after we receive and inspect the item.
Conditions:
- Items must be unused, in original packaging with tags and accessories intact.
- Final sale items (e.g., personalized goods, perishables) are non-returnable.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective/wrong item).